PLEASE READ THESE “TERMS AND CONDITIONS” OF USE CAREFULLY.

By placing a reservation with Stars Limo Services (“SLS” or “the Company”), either by telephone, fax, email, online on this site, or in any other manner, you accept, without limitation or qualification, the following TERMS AND CONDITIONS. You further expressly authorize the Company to charge your credit card in full for all charges relating to your reservation.

If your employer has a corporate contract with SLS, that contract shall supersede these terms and conditions.

All content in the Stars Limo Services Website (the “Site”) is intended only for residents of the United States. Stars Limo Services maintains the Site for your personal use and information.

By accessing and browsing the Site and/or placing a reservation, you accept, without limitation or qualification, these Terms and Conditions unless a corporate contract is in place which shall supersede the below.

THE FOLLOWING POLICIES APPLY TO ALL NON-CONTRACTED CUSTOMERS:

CONFIRMATIONS/RATES

  • A confirmation number is provided for every reservation and a confirmation email is generated by the computer system. It is the traveler’s responsibility to review the confirmation information for accuracy.
  • Each segment of your reservation will have an individual confirmation number. If you wish to cancel your reservation, each segment of your reservation will also have an individual cancellation number.
  • The rate provided at the time of booking is an initial estimate of the cost of service as reserved. Wait time, parking, phone usage, or other additional services may change your rate. Applicable taxes will be charged as required.
  • A 15% driver gratuity will be included in your rate quote when you make your reservation, together with tolls, a Surface Transportation Charge (STC) and variable fuel surcharge. Gratuities/fees/surcharges are calculated on the base fare, stop time, wait time, and any holiday surcharges and will be added and itemized on the customer’s receipt.
  • The following additional charges will be itemized on the customer’s receipt when applicable:
    • Waiting time fees (will be quoted depending on the requested time)
    • Vehicle Cleaning/Damage charges for smoking, pets, getting sick at the price of $350.
  • Any rides over $600 need to be booked using identical names for the booking person and the name on the credit card.
  • Rides are billed to the customer’s credit card and/or corporate account numbers. SLS accepts the following cards:
    • American Express
    • Diners Club
    • Discover
    • MasterCard
    • Visa
  • All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate. Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.

WAIT TIME/EXTRA STOPS

  • For all reservations, wait time will be charged before the grace period has elapsed. For non-airport pick-ups, the grace period is defined as fifteen (15) minutes beyond the scheduled pick-up time.
  • SLS is able to monitor all commercial flights, therefore, a 60 minutes grace period is allowed on all domestic and international arrivals. After the grace period, wait time will be charged. SLS does not monitor departing flight times.
  • Additional charges apply for extra passenger requested stops or services.

CANCELLATIONS & NO-SHOW FEES

  • Cancellation of rides less than six (6) hours before the scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 20% gratuity and Stripe fees.
  • A ‘no show’ fee equal to the base fare price of the trip plus 20% gratuity and Stripe plus an applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your driver please call +1 (331) 233-2331. To avoid being billed as a no-show, we advise you not to leave your location without communicating with Stars Limo Services. SLS is not responsible for service delayed or not rendered due to weather or other circumstances beyond its control. SLS does not guarantee vehicle availability or price for reservation changes.
  • Cancellation of Vans/Sprinters with less than 48 hours notice will be billed in full.

HOLIDAYS

A $25.00 U.S. (Gratuity and Stripe fees) holiday surcharge will be charged to all trips occurring on:

  • New Year’s Day
  • Easter Sunday
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve after 6 pm
  • Christmas Day
  • New Years Eve after 6 pm

OTHER

  • SLS shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
  • SLS. assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.

PRIVACY POLICY. When you register at the Stars Limo Services Website, we will respect your privacy in accordance with the policy set forth at https://starslimoservices.com/terms-and-conditions. Stars Limo Services will not give your user or name and address information to anyone without your consent. The information you provide us with is used to help personalize user information and offers for you. Your name and address information may be used only for mailing you offers. Your e-mail address is used for sending you information and updates about Stars Limo Services’s services and the Website.

OWNERSHIP. This site, and each of its modules, is the copyrighted property of Stars Limo Services (“SLS”). None of the content or data found on this site may be reproduced, republished, distributed, sold, transferred, or modified without the express written permission of SLS and/or its third party providers and distributors. In addition, the trademarks, logos and service marks displayed on this site (collectively, the “Trademarks”) are registered as common law Trademarks of SLS, its affiliates, and various third parties. Nothing contained on this site should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any of the Trademarks without the written permission of SLS or such other party that may own the Trademarks.

USE OF SITE. You may only use this site to obtain information and make legitimate reservations or purchases and you agree to not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.

AGE AND RESPONSIBILITY. This site is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with SLS and its suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this Web site (as well as for use of your account by others, including without limitation minors living with you). You agree to supervise all usage by minors of this site under your name or account. You also warrant that all information supplied by you or members of your household in using this site is true and accurate. You are required to present photo identification and the credit card used to secure your transaction through SLS to the chauffeur at the initiation of travel services. You are also required to sign the invoice presented by the chauffeur at the time of completion of travel services. Any disputes must be noted on this invoice. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the site may result in your being denied access to such facilities. Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this site.

No smoking, no sexual activities, no other illegal activities are allowed in the vehicle, persons who are conducting illegal activities, any illegal drug usage, will be removed from the vehicles by the driver and no refunds will be issued.

Behavior in the Vehicle: 

It’s the responsibility of the customer to ensure a safe ride. Eating is not allowed in vehicles. It’s therefore prohibited for customer to open the doors while driving, hang out of the windows, throw out anything/trash from the vehicle, and stick out any body parts from the vehicle, Smoking is prohibited in the vehicle, If the customer does not follow the terms and conditions, then the customer would be responsible for any damage/ repair, caused by the customer  and the driver has full rights to stop and cancel it with no refunds.

PRIVACY. You have read the SLS Privacy Policy the terms of which are available at https://starslimoservices.com/terms-and-conditions, and agree that the terms of such policy is reasonable. You consent to the use of your personal information by SLS and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the SLS Privacy Policy.

EXCLUSION OF WARRANTY. SLS and any third-party service providers and other affiliated companies make no warranty of any kind regarding this site and/or any materials provided on this site, all of which are provided on an “as is” basis. SLS and any third-party service providers and other affiliated companies do not warrant the accuracy, completeness, currency or reliability of any of the content or data found on this site and such parties expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific rights which vary from state to state.

LIMITATION OF LIABILITY. SLS assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site or your downloading of any materials, data, text, images, video or audio from the site. In no event shall SLS or any third party service providers and other affiliated companies be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations), or (iii) the performance or non-performance by SLS or any third party service providers and other affiliated companies , even if such party has been advised of the possibility of damages to such parties or any other party.

If, notwithstanding the foregoing, SLS or any third-party service providers and other affiliated companies should be found liable for any loss or damage which arises out of or is in any way connected with any of the above-described functions or uses of this site or its content, the liability of SLS and the third-party service providers and other affiliated companies shall in no event exceed 100.00 USD. In its sole discretion, in addition to any other rights or remedies available to SLS and without any liability whatsoever, may at any time and without notice may terminate or restrict your access to any component of this site. Some states do not allow limitation of liability, so the foregoing limitation may not apply to you.

INDEMNIFICATION. You shall defend and indemnify SLS and any third-party service providers and other affiliated companies, and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this site.

LINKS. This site may contain link to other sites that are provided solely as a convenience to you and not as an endorsement by SLS of the contents of such other web sites. SLS shall not be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If you decide to access other web sites, you do so at your own risk.

SOFTWARE AVAILABLE ON THE SITE. Stars Limo Services hereby grants to you, the user, a personal, nontransferable license to use any downloadable software applets (“the Software”) for viewing and otherwise using the Site in accordance with these Terms and Conditions and for no other purpose. Please note that all Software, including without limitation all HTML code, Java Script and ActiveX controls contained in the Site, is owned by Stars Limo Services, its affiliates, and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

CONFIDENTIALITY. Any communications or materials submitted to Stars Limo Services via the Internet will be treated as non-proprietary and non-confidential. By transmitting or posting any communications or materials to the Site, you agree that Stars Limo Services or any of its affiliates may use your communications or materials for any purpose, including reproduction, transmission, publication, broadcast and posting. Stars Limo Services and its affiliates are free to use any ideas, concepts or know-how contained in such communications or materials for any purpose whatsoever including, but not limited to developing, manufacturing, distributing and marketing products using such information.

RELATIONSHIP. The relationship between the Company and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.

GOVERNING LAW. This Agreement and its performance shall be governed by the laws of the state of Illinois, United States of America, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in the State of Illinois, United States of America, in all questions and controversies arising out of your use of this site and this Agreement.

ASSIGNMENT. You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

MODIFICATION. SLS may at any time without notice modify/revise these terms and conditions by updating this page. You are bound by any such revisions and should therefore, periodically visit this page to review the then current Terms and Conditions.

ADDITIONAL TERMS. Additional terms and conditions may apply to reservations and other uses of portions of this site, and you agree to abide by such other terms and conditions.

SEVERABILITY. These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

HEADINGS. The heading used in these Terms and Conditions are included by convenience only and will not limit or otherwise affect these Terms and Conditions.

ENTIRE AGREEMENT. These terms and conditions, together with those incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site. Any rights not expressly granted herein are reserved.

 

We understand that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies, for local service in the Chicago City area.

  • If the customer’s final drop-off is different than the reservation, they must have to inform Stars Limo Services before the pickup time, and if they are going farther than your original dropped-off location, additional charges may apply.
  • We offer 1 Hour complimentary wait time for all airport arrivals.
  • We offer 15 minutes complimentary wait time for non-airports pickup.
  • If the customer wants to make an additional stop farther than his original drop off location then the fare would be calculated according to the distance, and extra charge will apply.
  • After completion of free complimentary 15 minutes wait time, Stars Limo Services is authorized to charge $1 wait time per minute for sedans and $1.50 for medium and full-size SUVs,  and $2 per minute wait time for Luxury Sedan and SUV.

Liability: Stars Limo Services will not be responsible for any damage, accident, loss when the chauffeur is driving. No compensation is expected from Stars Limo Services neither to the client nor the driver.

CREDIT CARD PAYMENT:

Stars Limo Services use credit cards information only for payments on the website /on-call reservation in order to charge the customer, customer payments information will be saved for future reservation payment / extra charges. Stars Limo Services would not be responsible for any misuse of credit cards, in case of misuse, that would be the customer’s responsibility to dispute the transaction from their own bank.

It’s the User’s responsibility to ensure that all information that they are providing, or someone else on their behalf.

The vehicles shown on the Stars Limo Services website are only examples. we promise/bound to provide the equivalent to clients, Subject to availability if we do not have available the same service, we are not bound to provide higher class service.

Pet and Service Animals:

If the customers are traveling with their pet, they must disclose in the reservation remarks, in case of any damage/cleaning caused by the pet, the guest would be responsible for the damages (will be calculated according to the damage) or cleaning fee ($350).

If the customers are traveling with a service animal, they have to follow the service animal policy and need to inform Stars Limo Services while booking.

Carriage of Children:

It’s required by law for safety seats for children should be requested to sit in the car seats, according to their age, customers can bring their own car seats or request for car seats to the Stars Limo Services (we charge $30 extra to provide each car seat).

If the driver can’t make the availability on time for an urgent reason including not limited to, a weather issue, road accident, or an incident that happened to the driver while he was on his way. Stars Limo Services is authorized to reschedule/cancel the trip for the customer over the phone according to his convenient choice.

For the charter/hourly service, it’s a customer’s responsibility to stay in 50 miles radius or if the customer wants to go far, it’s the customer’s responsibility to inform the company, in case if the customer did not inform, chauffeur has the right to refuse the customer’s at the spot. For over 50  miles trips needs to be called calculated distance trip plus the waiting time.

Contract Acknowledgement: The customer is signing this contract and acknowledges that they agreed with the terms and conditions mentioned above, Stars Limo Services have no responsibility for neither lost nor damaged luggage or personal belongings, we are not responsible if a customer left any item in the vehicle, I also agree to follow the guideline as mentioned in the booking page, like, if customer booked the sedan, they can carry 2.5 luggage, and 5 luggage with SUV, and follow the seat instructions according to seat belts, if the customer booked the sedan and show up with more than 4 people and more than 2.5 luggage, the chauffeur is authorized to refuse the service for more luggage or more guests, Exceeding the number of passengers is a violation of state law and our insurance guidelines.